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Customer Satisfaction Survey
Take Our Online Customer Survey and you could win a $100 gift card in our new quarterly drawing.*
So, when we say your opinion is valuable to us, we really mean it.
At Issis & Sons, we are committed to Customer Satisfaction. Your comments and suggestions about your Issis & Sons experience are very important to us. By taking just a few minutes to fill out our online survey, you will be helping us improve our quality of service. Thank you for your time!
1.
How long have you been a customer of Issis & Sons?
--
Less than 1 year
Between 1 and 4 years
Between 5 and 9 years
Between 10 and 20 years
More than 20 years
I am currently not a customer
The following sets of questions about your experiences or opinions relate to our locations, customer service, telephone service and product offerings.
Please use the following scale for these questions:
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
If a question does not pertain to your experiences with Issis & Sons, please leave the question blank and move on to the next question.
LOCATION:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
2.
The hours of operation are convenient.
1
2
3
4
5
3.
The offices have a professional appearance.
1
2
3
4
5
CUSTOMER SERVICE
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
4.
Issis & Sons employees provide friendly and courteous service.
1
2
3
4
5
5.
Overall, I find doing business with Issis & Sons to be easy and enjoyable.
1
2
3
4
5
TELEPHONE SERVICES
6.
When I last called Issis & Sons, the phone was answered in three rings or less.
--
Yes
No
I don't remember
7.
I feel that the Customer Service Representative was giving me his/her full attention during my phone call.
1
2
3
4
5
8.
Overall, I was pleased with the level of service and attention I received during my last telephone call.
1
2
3
4
5
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
9.
I am pleased with the selection of products offered by Issis & Sons.
1
2
3
4
5
10.
I found it easy to find what I was looking for at Issis & Sons.
1
2
3
4
5
The final few questions are designed to help us learn a little more about our customers and the effectiveness of our marketing efforts. Please take time to answer those questions that apply to your experiences with Issis & Sons.
11.
How often do you clean your floor?
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Three times a week
Once a week
Twice a month
Once a month or longer
12.
If you have visited our web site, please tell us how you learned about it.
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Newspaper
Radio
Television
Magazine
Link from another site
Recommendation
Search Engine
Word-of-Mouth
Flyer (receipt, postcard, etc.)
Other
13.
Is Issis & Sons the provider of your primary flooring needs?
Yes
No
If not, whom do you prefer?
14.
What suggestions do you have regarding how we might better serve you?
If you do not mind, please provide your name and contact information. Also, please check 'Yes' or 'No' if you'd like a Customer Service Representative to contact you.
Finally, THANKS for participating in our Customer Satisfaction Survey!
Name
Address
(Name and address must be included in order to be entered in the $100 gift card drawing.)
Phone Number
Email
Would you like someone from Issis & Sons to contact you concerning questions you may have about our products/services?
Yes
No
*No account necessary to win. The winner will be notified at the postal address, email address, and/or phone number provided with entry. If the winner is not of legal age, prize may be awarded to his/her parent or legal guardian. Contest is open to legal residents of the fifty (50) United States and the District of Columbia who are eighteen (18) years of age or older. Drawings will be held every three (3) months. Prizes are not transferable. No substitution of any prize is permitted. We reserve the right to substitute a prize of comparable or greater value. Federal, state, and local taxes on prizes and any expenses relating to the acceptance and use of prize not specified herein as being awarded are the sole responsibility of the winner.
